We constantly love talking with clients, but sometimes our phone lines will get quite busy. Therefore, when you yourself have an enquiry that is general we have developed a couple of guides to greatly help reply to your concerns below.
Handle my account
Learning to be a guarantor
Getting a guarantor
Credit files & checks
Want to speak to us?
If the inquiry is more urgent, or perhaps you choose talking to some body from our lovely team, pick from the choices below to ensure that you’re getting back in experience of the right division.
Our twenty-four hour re payment line
(start all every day day)
We are sorry to hear you’re feeling because of this. Please see our committed complaints page for further guidance and help.
Choose to email us?
Notice regarding Complaints: Weâ€™re struggling to offer updates regarding the status of individual instances, but please be confident our groups are spending so much time to answer and resolve all outstanding complaints when you look at the purchase they certainly were gotten. We think here is the way that is fairest to prioritise cases and appreciate your persistence whilst we function with them.
For those who have any queries, please direct them to [email protected]
Trying to get in on the group?
Have actually questions?
We’ve got the responses.
Just how do I create a problem?
Just as much as we you will need to get things appropriate, we realize thereâ€™s a chance things arenâ€™t constantly likely to visit plan. Rather than hiding our minds in the sand and pretending it is not happening, weâ€™ve made a separate complaints part to deal with any issues which you may have. First things first, we suggest checking this down and seeing exactly how we might help.
Instead, you are able to inform us regarding the issue by calling us on 01202 629161 (Monday 8 – 6pm, Tuesday – Thursday 8 – 7:30pm and Friday 8 – 6pm, Saturday 9 – 1pm). Our advisors will be able to clear up any dilemmas you have got or obtain the issue looked at for you. Stating that, weâ€™d suggest maneuvering to our complaints part first as weâ€™re confident this would have the thing you need.
Or, you are able to compose to us at: Amigo Complaints Department, 118-128 Commercial Road, Bournemouth, BH2 5LT.
When youâ€™ve raised an issue, weâ€™ll appearance into the issues and resolve them whenever we can. If youâ€™re unhappy with this last reaction or your issue is not solved within 2 months, you can easily ask the Financial Ombudsman provider for the review that is independent totally free. They will certainly simply be in a position to help with us first if you have tried resolving your complaint.
Should you wish to contact the Financial Ombudsman Service, you certainly can do so by composing to:
The Financial Ombudsman Service South Quay Plaza 183 Marsh Wall London E14 9SR
Exactly what are your opening hours?
For current clients, debtor or guarantor, our collections team can be acquired on 01202 629 161, Monday 8 – 6pm, Tuesday – Thursday 8 – 7:30pm and Friday 8 – 6pm, Saturday 9 – 1pm.
If you would like create a payment out of business hours, we now have a 24 Hour Payment line arranged on 01202 560 996.
You can even make payments and improve your details by signing in to your on line account.
Exactly what are your Christmas opening times?
Our phone lines will likely be closed from 24th December – third January. But, lot could be answered through our assistance guides: . There are additionally numerous things you can certainly do using your account that is online like your contact information, look at your stability and work out re payments. Just sign in here: login
From most of us at Amigo, develop you have actually a great xmas.
What exactly is your target?
For applications, and information to aid the job, please deliver it towards the after address:
Amigo Loans Nova Building, 118-128 Commercial Road, Bournemouth, BH2 5LT.
You could drop us a contact, [email protected] .
Just how do you are contacted by me?
If you cannot find what you are interested in online or like to speak to some body, it is possible to e-mail [email protected] .
Do you’ve got a Facebook page?
Yes we do. Come check always us down in the Amigo Loans Facebook web web Page where you could keep up-to-date in what we are getting up to, or simply visit to express “Hi”.
Please usually do not post any information that is personal on our Facebook web web page, or we possibly may need to delete the post once we do not desire visitors to have the ability to visit your private information.
Where could I get more information information about Amigo Loans?
If you wish to hear the other clients need to state about borrowing from Amigo, have a look at separate review web sites Review Centre and Trust Pilot where you are able to see reviews from our clients and also leave an assessment your self.
If you wish to maintain up to now by what we’re as much as, you are able to like us on Facebook or follow us on Twitter. Do not upload any personal statistics on any media channels that are social. We may have to delete the post, we don’t want people to be able to see your details if you do so on the Amigo Loans Facebook page.
What exactly is your current email address?
If you want to call us by email then you can certainly achieve this at [email protected] .